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Phone
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210-201-4578
737-250-8894 |
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Transform & Renew Counseling Northwest
11550 Interstate W 10 , San Antonio, TX 78230 Transform & Renew Counseling Northeast 1919 Oakwell Farms Parkway, San Antonio, TX 78218 |
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Privacy Policy for Transform & Renew Counseling
Updated Effective Date: 09/01/2025
Welcome to Transform & Renew Counseling. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your phone number and other personal information, specifically in relation to text messaging.
Information We Collect
When you engage with our services, we may collect the following types of personal information:
Use of Your Phone Number and email address
We use your phone number and email address primarily for the following purposes:
Text Messaging Policy
Opt-In Requirement: We will only send text messages to your phone number if you have expressly provided consent for this purpose. You have the option to opt-in to receive text messages related to appointment management and other service-related communications.
Text Message Content: Text messages will be limited to appointment confirmations, rescheduling information, and important links related to your counseling services. We will not use your phone number for unsolicited marketing or other purposes not directly related to our services.
Opt-Out Option: If you prefer not to receive text messages from us, you may opt-out at any time by notifying us through email: [email protected] or by calling us at phone: 210-201-4578
Mobile SMS Privacy Policy:
As current or prospective customer you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.
Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.
Security Measures
We implement industry-standard security measures to protect your phone number and other personal information from unauthorized access, use, or disclosure.
Data Retention
We retain your phone number and associated information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Requesting Your Health Records
You have the right to access your mental health records.
To request a copy of your records, please:
Email requests to: admin@transform-and-renew.com
If you have questions about your records request, our administrative team is happy to assist you.
Contacting the Licensing or Disciplinary Authority
All clinicians at Transform & Renew Counseling are licensed mental health professionals in the state of Texas and are regulated by the appropriate licensing boards. BHEC oversees licensing and regulation for LPCs, LMFTs, LCSWs, and psychologists in Texas.
If you would like to contact the licensing or disciplinary authority for a provider, you may reach:
Texas Behavioral Health Executive Council (BHEC)
https://bhec.texas.gov
Ph: (512) 305-7700
Filing a Consumer Complaint
If you have a concern about your care, we encourage you to discuss it directly with us whenever possible so we can address it promptly and respectfully. You made do so at [email protected]
However, you also have the right to file a formal complaint.
You may file a complaint with the appropriate state licensing authority through the Texas Behavioral Health Executive Council (BHEC):
File a complaint online:
https://bhec.texas.gov/discipline-and-complaints/
Consumer Protection Complaints
You may also submit a consumer complaint to the Texas Attorney General’s Office:
Texas Attorney General – Consumer Protection Division
https://www.texasattorneygeneral.gov/consumer-protectio
Complaints may be submitted confidentially and without fear of retaliation.
Our Commitment to ClientsTransform & Renew Counseling is committed to:
If you have questions about this information or need assistance, please contact us:Phone: 210-201-4578
[email protected]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our use of your phone number, please contact us at:
Transform & Renew Counseling
Aimee Rhodes, LPC-S, Chief Technical Officer
[email protected]
210-201-4578
Privacy Policy for Transform & Renew Counseling
Updated Effective Date: 09/01/2025
Welcome to Transform & Renew Counseling. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your phone number and other personal information, specifically in relation to text messaging.
Information We Collect
When you engage with our services, we may collect the following types of personal information:
- Name: For identification and proper set up of the client portal
- Date of Birth: Used for identity verification purposes when accessing the client portal and insurance verification.
- Phone Number: Provided by you for the purpose of initiating, scheduling or managing appointments and accessing our client portal.
- Email Address: Collected for logging into the client portal and for communication related to our services.
Use of Your Phone Number and email address
We use your phone number and email address primarily for the following purposes:
- Appointment Confirmation: To confirm scheduled appointments and provide reminders.
- Rescheduling: To assist with rescheduling appointments if necessary.
- Client Portal Access: To send links or addresses related to our client portal.
Text Messaging Policy
Opt-In Requirement: We will only send text messages to your phone number if you have expressly provided consent for this purpose. You have the option to opt-in to receive text messages related to appointment management and other service-related communications.
Text Message Content: Text messages will be limited to appointment confirmations, rescheduling information, and important links related to your counseling services. We will not use your phone number for unsolicited marketing or other purposes not directly related to our services.
Opt-Out Option: If you prefer not to receive text messages from us, you may opt-out at any time by notifying us through email: [email protected] or by calling us at phone: 210-201-4578
Mobile SMS Privacy Policy:
As current or prospective customer you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.
Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.
Security Measures
We implement industry-standard security measures to protect your phone number and other personal information from unauthorized access, use, or disclosure.
Data Retention
We retain your phone number and associated information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Requesting Your Health Records
You have the right to access your mental health records.
To request a copy of your records, please:
- Submit a written request by email or through our secure client portal
- Include your full name, date of birth, and the specific records you are requesting
- Allow up to 15 business days for processing, in accordance with Texas law
Email requests to: admin@transform-and-renew.com
If you have questions about your records request, our administrative team is happy to assist you.
Contacting the Licensing or Disciplinary Authority
All clinicians at Transform & Renew Counseling are licensed mental health professionals in the state of Texas and are regulated by the appropriate licensing boards. BHEC oversees licensing and regulation for LPCs, LMFTs, LCSWs, and psychologists in Texas.
If you would like to contact the licensing or disciplinary authority for a provider, you may reach:
Texas Behavioral Health Executive Council (BHEC)
https://bhec.texas.gov
Ph: (512) 305-7700
Filing a Consumer Complaint
If you have a concern about your care, we encourage you to discuss it directly with us whenever possible so we can address it promptly and respectfully. You made do so at [email protected]
However, you also have the right to file a formal complaint.
You may file a complaint with the appropriate state licensing authority through the Texas Behavioral Health Executive Council (BHEC):
File a complaint online:
https://bhec.texas.gov/discipline-and-complaints/
Consumer Protection Complaints
You may also submit a consumer complaint to the Texas Attorney General’s Office:
Texas Attorney General – Consumer Protection Division
https://www.texasattorneygeneral.gov/consumer-protectio
Complaints may be submitted confidentially and without fear of retaliation.
Our Commitment to ClientsTransform & Renew Counseling is committed to:
- Ethical and professional mental health care
- Respect for client rights and confidentiality
- Transparency in our policies and practices
If you have questions about this information or need assistance, please contact us:Phone: 210-201-4578
[email protected]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our use of your phone number, please contact us at:
Transform & Renew Counseling
Aimee Rhodes, LPC-S, Chief Technical Officer
[email protected]
210-201-4578
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