DROP US A LINE

Want to get started? Give a a call or email today.

email
[email protected]​

Phone
​Fax
210-201-4578

737-250-8894​

address
11550 W I-10, Suite 155, San Antonio, Tx 78230

Privacy Policy for Transform & Renew Counseling

Effective Date: August 22, 2022

Welcome to Transform & Renew Counseling. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your phone number and other personal information, specifically in relation to text messaging.

Information We Collect

When you engage with our services, we may collect the following types of personal information:
  • Name: For identification and proper set up of the client portal
  • Date of Birth: Used for identity verification purposes when accessing the client portal and insurance verification.
  • Phone Number: Provided by you for the purpose of initiating, scheduling or managing appointments and accessing our client portal.
  • Email Address: Collected for logging into the client portal and for communication related to our services.

Use of Your Phone Number and email address

We use your phone number and email address primarily for the following purposes:
  • Appointment Confirmation: To confirm scheduled appointments and provide reminders.
  • Rescheduling: To assist with rescheduling appointments if necessary.
  • Client Portal Access: To send links or addresses related to our client portal.

Text Messaging Policy

Opt-In Requirement: We will only send text messages to your phone number if you have expressly provided consent for this purpose. You have the option to opt-in to receive text messages related to appointment management and other service-related communications.
Text Message Content: Text messages will be limited to appointment confirmations, rescheduling information, and important links related to your counseling services. We will not use your phone number for unsolicited marketing or other purposes not directly related to our services.
Opt-Out Option: If you prefer not to receive text messages from us, you may opt-out at any time by notifying us through email: [email protected] or by calling us at phone: 210-201-4578

Mobile SMS Privacy Policy:
As current or prospective customer you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.
Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

Security Measures
We implement industry-standard security measures to protect your phone number and other personal information from unauthorized access, use, or disclosure.

Data Retention
We retain your phone number and associated information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with an updated effective date.

Contact Us
If you have any questions about this Privacy Policy or our use of your phone number, please contact us at:

Transform & Renew Counseling
Aimee Rhodes, LPC-S, Chief Technical Officer
[email protected]
210-201-4578